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Support Workflows


1 Handling Tickets

5 Infrastructure for troubleshooting

1 Live Upgrade Assistance

Tools Used by Request Type

The following table contains links to the various tools you may need to use in order to follow the workflows above.

Request Risk Factor Worksheet API Username Lookup Admin Customers Portal - Admin Mailgun
2FA X X X    
Password Reset   X X   X
Invoice Request       X  
Change Credit Card       X  
Cancel Trial       X  
Cancel + Refund       X  
Dormant Username   X X    
Blocked by Security          

Tools Tips