GitLab.com subscriptions work slightly differently to Self-managed licenses.
Unlike Self-managed licenses which grant equal access to features across an installation, GitLab.com subscriptions are applied to namespaces on GitLab.com (typically groups). Members of groups that have subscriptions applied to them will enjoy those features anywhere within the licensed namespace. For example, if
BigCorp has a Gold license, the sub-groups
BigCorp/Backend will each have access to Gold features and share a common pool of Shared Runner minutes.
Ownerin the group.
The best way to assist a user or system admin on any new platform is to arm them with the resources they will need when questions arise. During the onboarding process after the sale, the user/admin will receive an email from GitLab with pertinent information about their subscription. Highlight this and encourage them to save it somewhere easily accessible. While many of the links below are included in the email, it would be helpful to review each of the following resources personally with the user/admin.
A few more best practices to ensure a smooth start
The Pricing page includes a "Frequently asked questions for GitLab.com" section that answers "What features do not apply to GitLab.com?" in detail. Here are some highlights: