Drift is a chat platform our Sales Development team uses to engage site visitors.
MktgOps: The starting point for any label that involves MktgOps. The MktgOps team subscribes to this label and will see the request being made.
Drift: Issue is directly related to the Drift chat tool. Specific admins for this tool are subscribed to this label.
SDR: If your request is from or involves the SDR team
Connect calendar and set hours
Set yourself to available or away
Close or open a conversations
Marking a chat as a CQL
unqualified lead, one lightning bolt for
Inquiry, and three lightning bolts for
MQL. Refer to this term glossary for a refresher on
Sharing your calendar in chat
Drift is expected to mirror LeanData routing as closely as possible. If there is an exception it will be listed here as more complex routing is rolled out. Our goal is to only connect site visitors with their aligned resources in the SDR organization. This means site visitors during offline hours will be asked to schedule a meeting with their SDR.
| Type | Name | | :— | :— | | Online | 2020-02-19: Online known account welcome (ABM) | Online | 2020-02-19: Online catch all | Offline | 2020-02-19: Offline catch all