Hacker News is our most important social channel, so always treat it as a top priority. Any thread that is discussing our company's structure, values, product vision or any other sensitive blog post, articles, etc. is both important and urgent.
Every comment should get a response from someone from the company. It is encouraged to use this template and involve as many experts as necessary. If you or the expert don't know the answer to a comment/remark please share your thoughts because every remark should have at least one response.
In addition to the
HackerNews view in our Community Zendesk, GitLab mentions on HackerNews are also tracked on the #hn-mentions Slack channel.
#community-relationsSlack channel if you judge his input is required, or in case of doubt
If the Zendesk integration is broken, feel free to use the Slack alternative:
:heavy_check_mark:) on every Slack message that you process to indicate that it was responded or decided that it doesn't require a response
When responding to a post about GitLab on Hacker News:
#community-relationsSlack channel and ping other
Always bear in mind the social media guidelines for Hacker News in all your interactions with the site.
Note: You can find the full list of social media guidelines here