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Engineering Function Performance Indicators Maturity

Summary

This page contains a table of performance indicators order by their maturity (ascending) so we can understand which ones we need to focus on building. Maturity has to do with the state of the automation, not the metric itself.

Other PI Pages

Maturity Legend

Level Meaning
Level 3 of 3 Has a description, target, and Sisense embed (if public) or URL (or not).
Level 2 of 3 Missing one of: description, target, or Sisense embed (if public) or URL (or not).
Level 1 of 3 Missing two of: description, target, or Sisense embed (if public) or URL (or not).
Level 0 of 3 Missing a description, a target, and Sisense embed (if public) or URL (or not).

Performance Indicators by Maturity

Name Organization Maturity Reason(s)
Diversity lifecycle - applications, recruited, interviews, offers, acceptance, retention People Level 0 of 3
  • Needs a definition
  • Needs a target
  • Needs a url
Apdex and Error SLO per Service Infrastructure Department Level 1 of 3
  • Needs a target
Mean Time To Detection (MTTD) Infrastructure Department Level 1 of 3
  • Needs a target
GitLab.com Performance Infrastructure Department Level 1 of 3
  • Needs a target
Infrastructure Hosting Cost vs Plan Infrastructure Department Level 1 of 3
  • Needs a target
Average duration of end-to-end test suite execution on CE/EE master branch Quality Department Level 1 of 3
  • Needs a target
Ratio of quarantine vs total end-to-end tests in CE/EE master branch Quality Department Level 1 of 3
  • Needs a target
Monthly new bugs per stage group Quality Department Level 1 of 3
  • Needs a target
Mean time to resolve S1-S2 functional defects Quality Department Level 1 of 3
  • Needs a target
Ratio of bugs triaged with Severity (and priority) Quality Department Level 1 of 3
  • Needs a target
The ratio of closed (not merged MRs) vs merged MRs over time. Quality Department Level 1 of 3
  • Needs a target
MTTM (Mean-Time-To-Mitigation) for S1-S2-S3 security vulnerabilities Security Department Level 1 of 3
  • Needs a target
Blocked Abuse Activity Security Department Level 1 of 3
  • Needs a target
HackerOne budget vs actual (with forecast of 'unknowns') Security Department Level 1 of 3
  • Needs a target
Security Risk Heatmap Security Department Level 1 of 3
  • Needs a target
HackerOne outreach and engagement Security Department Level 1 of 3
  • Needs a target
Security Response Times Security Department Level 1 of 3
  • Needs a target
Security Operations Page Volume Security Department Level 1 of 3
  • Needs a target
Team member referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Talent Ops Average Time to Project Completion Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Talent Ops Service Desk Vendor Support Tickets Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Offers Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced candidates moved to the Reference Check Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Hires Conversion Rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Offer Conversion rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourcer Interview Conversion rate Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Phone Screens Scheduled by a Sourcer Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Sourced Prospects Submitted Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Social Referrals Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Candidate Time per Stage Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Applied vs Sourced Candidates Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Active Users with a Recruiting or Hiring Manager LinkedIn Seat Recruiting Level 1 of 3
  • Needs a target
  • Needs Sisense Embed Info
Spend per Team Member People Level 1 of 3
  • Needs a target
  • Needs a url
Spend per Team Member People Level 1 of 3
  • Needs a target
  • Needs a url
Sales Renewal CSAT Development Department Level 2 of 3
    Security Hiring Actual vs Plan Security Department Level 2 of 3
    • Needs a target
    Engineering Non-Headcount Plan vs Actuals Engineering Function Level 2 of 3
      UX Non-Headcount Plan vs Actuals UX Department Level 2 of 3
        Security Non-Headcount Plan vs Actuals Security Department Level 2 of 3
          Quality Non-Headcount Plan vs Actuals Quality Department Level 2 of 3
            Development Non-Headcount Plan vs Actuals Development Department Level 2 of 3
              Infrastructure Non-Headcount Plan vs Actuals Infrastructure Department Level 2 of 3
                Support Non-Headcount Plan vs Actuals Support Department Level 2 of 3
                  Development Recruiting Average Top-of-Funnel Location Factor Development Department Level 2 of 3
                    Infrastructure Recruiting Average Top-of-Funnel Location Factor Infrastructure Department Level 2 of 3
                      Security Average Location Factor Security Department Level 2 of 3
                      • Needs a target
                      Security Recruiting Average Top-of-Funnel Location Factor Security Department Level 2 of 3
                        UX Average Location Factor UX Department Level 2 of 3
                        • Needs a target
                        Diversity Engineering Function Level 2 of 3
                          Team Member Retention Engineering Function Level 2 of 3
                            Engineering Discretionary Bonus Rate Engineering Function Level 2 of 3
                              Support Discretionary Bonus Rate Support Department Level 2 of 3
                                Development Discretionary Bonus Rate Development Department Level 2 of 3
                                  Infrastructure Discretionary Bonus Rate Infrastructure Department Level 2 of 3
                                    Quality Discretionary Bonus Rate Quality Department Level 2 of 3
                                      Security Discretionary Bonus Rate Security Department Level 2 of 3
                                        UX Discretionary Bonus Rate UX Department Level 2 of 3
                                          Response to Community SLO Development Department Level 2 of 3
                                            Backend Unit Test Coverage Development Department Level 2 of 3
                                              Say/Do Ratios Development Department Level 2 of 3
                                                GitLab.com Availability Infrastructure Department Level 2 of 3
                                                  Disaster Recovery (DR) Time-to-Recover Infrastructure Department Level 2 of 3
                                                    New issue first triage SLO Quality Department Level 2 of 3
                                                      P1/P2 open bugs past target SLO Quality Department Level 2 of 3
                                                        ARR by Annual Cohort Corporate Finance Level 2 of 3
                                                        • Needs a target
                                                        Capital Consumption vs Plan Corporate Finance Level 2 of 3
                                                        • Needs a target
                                                        Candidates Sourced by Recruiting Department vs. Candidates Hired Recruiting Level 2 of 3
                                                          Outbound Candidates versus Candidates Hired Recruiting Level 2 of 3
                                                            Talent Ops Project Completion Rate Recruiting Level 2 of 3
                                                            • Needs a target
                                                            Direct signup ARR growth rate Product Level 2 of 3
                                                            • Needs a target
                                                            Free to paid ARR growth rate Product Level 2 of 3
                                                            • Needs a target
                                                            Net Retention Product Level 2 of 3
                                                            • Needs a definition
                                                            Gross Retention Product Level 2 of 3
                                                            • Needs a definition
                                                            Average Stages per User (SpU) Product Level 2 of 3
                                                            • Needs Sisense Embed Info
                                                            New hire location factor Product Level 2 of 3
                                                            • Needs a definition
                                                            Category Maturity Achievement Product Level 2 of 3
                                                            • Needs a url
                                                            Refunds processed as % of orders Product Level 2 of 3
                                                            • Needs a target
                                                            Monthly Active Users (MAU) Product Level 2 of 3
                                                            • Needs a target
                                                            Stage Monthly Active Users (SMAU) Product Level 2 of 3
                                                            • Needs a target
                                                            Active Hosts Product Level 2 of 3
                                                            • Needs a target
                                                            Gitaly Availability (all instances) Product Level 2 of 3
                                                            • Needs Sisense Embed Info
                                                            Percentage of users per instance using Merge Requests Product Level 2 of 3
                                                            • Needs Sisense Embed Info
                                                            Acquisition impact Product Level 2 of 3
                                                            • Needs Sisense Embed Info
                                                            New hire location factor - Product Strategy Product Strategy Level 2 of 3
                                                            • Needs a definition
                                                            Scalable Employment Solution Finance Team Level 2 of 3
                                                            • Needs Sisense Embed Info
                                                            New hire location factor - Finance Team Finance Team Level 2 of 3
                                                            • Needs a definition
                                                            Hires vs. Plan Recruiting Level 2 of 3
                                                            • Needs a definition
                                                            Time to Offer Accept (Days) Recruiting Level 2 of 3
                                                            • Needs a definition
                                                            Offer Acceptance Rate Recruiting Level 2 of 3
                                                            • Needs a definition
                                                            Interviewee Satisfaction (ISAT) Recruiting Level 2 of 3
                                                            • Needs a definition
                                                            Candidates Sourced by Recruiting Department versus Candidates Hired People Level 2 of 3
                                                            • Needs Sisense Embed Info
                                                            Percent of team members over compensation band People Level 2 of 3
                                                            • Needs a url
                                                            Cost Per Hire Recruiting Level 2 of 3
                                                            • Needs a definition
                                                            OSAT Buddy Experience Score People Level 2 of 3
                                                            • Needs a target
                                                            Active SMAU for Paying Customers Sales Level 2 of 3
                                                            • Needs a url
                                                            Engineering Hiring Actual vs Plan Engineering Function Level 3 of 3
                                                              Development Hiring Actual vs Plan Development Department Level 3 of 3
                                                                Infrastructure Hiring Actual vs Plan Infrastructure Department Level 3 of 3
                                                                  Quality Hiring Actual vs Plan Quality Department Level 3 of 3
                                                                    Support Hiring Actual vs Plan Support Department Level 3 of 3
                                                                      UX Hiring Actual vs Plan UX Department Level 3 of 3
                                                                        Engineering Average Location Factor Engineering Function Level 3 of 3
                                                                          Engineering Recruiting Average Top-of-Funnel Location Factor Engineering Function Level 3 of 3
                                                                            Development Average Location Factor Development Department Level 3 of 3
                                                                              Infrastructure Average Location Factor Infrastructure Department Level 3 of 3
                                                                                Quality Average Location Factor Quality Department Level 3 of 3
                                                                                  Quality Recruiting Average Top-of-Funnel Location Factor Quality Department Level 3 of 3
                                                                                    Support Average Location Factor Support Department Level 3 of 3
                                                                                      Support Recruiting Average Top-of-Funnel Location Factor Support Department Level 3 of 3
                                                                                        UX Recruiting Average Top-of-Funnel Location Factor UX Department Level 3 of 3
                                                                                          Engineering Handbook Update Frequency Engineering Function Level 3 of 3
                                                                                            Development Handbook Update Frequency Development Department Level 3 of 3
                                                                                              Security Handbook Update Frequency Security Department Level 3 of 3
                                                                                                Quality Handbook Update Frequency Quality Department Level 3 of 3
                                                                                                  Support Handbook Update Frequency Support Department Level 3 of 3
                                                                                                    UX Handbook Update Frequency UX Department Level 3 of 3
                                                                                                      Infrastructure Handbook Update Frequency Infrastructure Department Level 3 of 3
                                                                                                        Throughput Development Department Level 3 of 3
                                                                                                          MR Rate Development Department Level 3 of 3
                                                                                                            CVE issue to update Development Department Level 3 of 3
                                                                                                              Frontend Unit Test Coverage Development Department Level 3 of 3
                                                                                                                Mean time to merge (MTTM) Development Department Level 3 of 3
                                                                                                                  Open to Merge Development Department Level 3 of 3
                                                                                                                    Product MRs by Type Development Department Level 3 of 3
                                                                                                                      Development Member MR Rate vs Development MR Rate Development Department Level 3 of 3
                                                                                                                        ContributionsĀ OutsideĀ Development Development Department Level 3 of 3
                                                                                                                          MR to Maintainer Ratio (label based) Development Department Level 3 of 3
                                                                                                                            MR Rate Percentiles Development Department Level 3 of 3
                                                                                                                              Mean Time To Resolution (MTTR) Infrastructure Department Level 3 of 3
                                                                                                                                Mean Time Between Failures (MTBF) Infrastructure Department Level 3 of 3
                                                                                                                                  Mean Time To Production (MTTP) Infrastructure Department Level 3 of 3
                                                                                                                                    Infrastructure Hosting Cost per GitLab.com Monthly Active Users Infrastructure Department Level 3 of 3
                                                                                                                                      Review App deployment success rate for GitLab Quality Department Level 3 of 3
                                                                                                                                        GitLab project master pipeline success rate Quality Department Level 3 of 3
                                                                                                                                          Average merge request pipeline duration for GitLab Quality Department Level 3 of 3
                                                                                                                                            Average cost per merge request pipeline for GitLab Quality Department Level 3 of 3
                                                                                                                                              Perception of system usability UX Department Level 3 of 3
                                                                                                                                                Proactive UX Work UX Department Level 3 of 3
                                                                                                                                                  UX debt UX Department Level 3 of 3
                                                                                                                                                    Throughput of Technical Writing team documentation MRs UX Department Level 3 of 3
                                                                                                                                                      Distribution of Technical Writing team documentation effort UX Department Level 3 of 3
                                                                                                                                                        Support Satisfaction (SSAT) Support Department Level 3 of 3
                                                                                                                                                          Service Level Agreement (SLA) Support Department Level 3 of 3
                                                                                                                                                            Customer Support Margin Support Department Level 3 of 3
                                                                                                                                                              ARR per support team member Support Department Level 3 of 3
                                                                                                                                                                Average daily tickets closed per Support team member Support Department Level 3 of 3
                                                                                                                                                                  Manager to customer support rep ratio Support Department Level 3 of 3
                                                                                                                                                                    Capital Efficiency Ratio Corporate Finance Level 3 of 3
                                                                                                                                                                      Gross margin Corporate Finance Level 3 of 3
                                                                                                                                                                        Average Days Sales Outstanding (DSO) Corporate Finance Level 3 of 3
                                                                                                                                                                          Runway Corporate Finance Level 3 of 3
                                                                                                                                                                            GitLab.com Paid Net Promoter Score (PNPS) Product Level 3 of 3
                                                                                                                                                                              Packages published/installed using the Package Registry Product Level 3 of 3
                                                                                                                                                                                Count of deployments using GtiLab Product Level 3 of 3
                                                                                                                                                                                  Average days to close Finance Team Level 3 of 3
                                                                                                                                                                                    Deliver Quantified Savings Finance Team Level 3 of 3
                                                                                                                                                                                      Hires vs. Plan People Level 3 of 3
                                                                                                                                                                                        Time to Offer Accept (Days) People Level 3 of 3
                                                                                                                                                                                          Offer Acceptance Rate People Level 3 of 3
                                                                                                                                                                                            Interviewee Satisfaction (ISAT) People Level 3 of 3
                                                                                                                                                                                              Location Factor People Level 3 of 3
                                                                                                                                                                                                New Hire Location Factor People Level 3 of 3
                                                                                                                                                                                                  Team Member Retention (Rolling 12 Months) People Level 3 of 3
                                                                                                                                                                                                    Voluntary Team Member Turnover (Rolling 12 Months) People Level 3 of 3
                                                                                                                                                                                                      Onboarding Satisfaction (OSAT) People Level 3 of 3
                                                                                                                                                                                                        OSAT Buddy Experience Score People Level 3 of 3
                                                                                                                                                                                                          Discretionary bonuses People Level 3 of 3
                                                                                                                                                                                                            Percent of sent Slack messages that are not DMs People Level 3 of 3
                                                                                                                                                                                                              Cost Per Hire People Level 3 of 3
                                                                                                                                                                                                                Total active project integrations Product Level 3 of 3
                                                                                                                                                                                                                  Number of Commits per Month from the Web IDE Product Level 3 of 3
                                                                                                                                                                                                                    Number of new Snippets per Month Product Level 3 of 3
                                                                                                                                                                                                                      IACV vs Plan Sales Level 3 of 3
                                                                                                                                                                                                                        Field Efficiency Ratio Sales Level 3 of 3
                                                                                                                                                                                                                          IACV Efficiency Sales Level 3 of 3
                                                                                                                                                                                                                            TCV vs Plan Sales Level 3 of 3
                                                                                                                                                                                                                              ARR YoY Sales Level 3 of 3
                                                                                                                                                                                                                                Win Rate Sales Level 3 of 3
                                                                                                                                                                                                                                  Percent of Ramped Reps at or Above Quota Sales Level 3 of 3
                                                                                                                                                                                                                                    Percent of Ramping Reps at or Above 70% of Quota Sales Level 3 of 3
                                                                                                                                                                                                                                      Net Retention Sales Level 3 of 3
                                                                                                                                                                                                                                        Gross Retention Sales Level 3 of 3
                                                                                                                                                                                                                                          ProServe Revenue vs Cost Sales Level 3 of 3
                                                                                                                                                                                                                                            Services Attach Rate for Strategic Sales Level 3 of 3
                                                                                                                                                                                                                                              Self-serve Sales Ratio Sales Level 3 of 3
                                                                                                                                                                                                                                                Licensed Users Sales Level 3 of 3
                                                                                                                                                                                                                                                  ARPU Sales Level 3 of 3
                                                                                                                                                                                                                                                    New Hire Location Factor Sales Level 3 of 3